| FAQ
English FrontPage - FTP |
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1.
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Why is FrontPage not activated
with my account?
The FrontPage extensions are activated when needed. Contact SUPPORT
SYSTEM.
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2.
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Error message "550 side
name HTML when publishing by front PAGE. Permission denied"?
Use complete HTTP address as goal path, thus http://www.YOURDOMAIN.CO.ZA.
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3.
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How can I copy my website/data
to the Server?
Apart from FrontPAGE any FTP program can be used - our recommendation is CUT
FTP. The following data must be indicated for the FTP Client for the connection:
Host/servers (Domain or IP address of your account), Login and password.
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4.
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Why
can I connect to the server but not to the Upload?
The directory for the data is /httpdocs.
After the connection to the server, changes to this directory, then data can be
copied.
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5.
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Can I change the FTP Password?
The password for the FTP access can via Admin Tool in the menu SETUP be changed.
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6.
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Can FTP password be sent to
me?
For safety reasons no passwords are sent by E-Mail. We recommend the assignment
of a new password via Admin Tool in the menu SETUP.
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7.
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What is a Web user and/or FTP
Account?
Via Web user - in such a way the appropriate menu in the Admin Tool. A FTP can
enter with own password, limited to a sub-directory. In the Browser the listing
is this Web users then under http://www.YOURDOMAIN.CO.ZA /~webuser.
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8.
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Why can I not activate the
function anonymous FTP server?
This function is an option and must be activated. Contact SUPPORT
SYSTEM.
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9.
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What is the reason of the
different directories on my Account?
anon_ftp:
Service: Anonymous FTP server
With
activated anonymous FTP server contains this listing of 2 sub directories. The
file "incoming" becomes the anonymous high shop (without own Login)
and "pub" used for the Download of files.
bin:
Service: -
This file contains internal system files and by you is not needed.
cert:
Service: SSL server
Of these files contains the appropriate certificate in the case the employment
of its own SSL of server.
cgi-bin:
Service: Scripting (Perl/CGI)/Web
In these files can only store Perl/CGI Scripts. On Web it is under the following
address: http://www.YOURDOMAIN.CO.ZA/cgi-bin/
conf:
Service: -
This directory is used for manual account-specific configurations (Apache/PHP)
on the part of Africaswift (Pty) Ltd.
error_docs:
Service: Error documents
This directory contains four HTML files, which you can begin for the production
of own error messages. The appropriate file names may not be changed.
httpdocs:
Service: Web
Of these files represents the actual general directory of your account. Here all
files are stored, which should be accessed over the Web.
httpsdocs:
Service: SSL
Account owners with own SSL
certificate use this directory for the storage of files, which should be only
coded access.
statistics:
Service: Log/statistics data
This directory consists of several subdirectories, which contain the evaluated
statistics data as well as the log files.
logs:
This file contains the files access_log and error_log. According to standard
these are emptied on a monthly bases and used for the generation of the
statistics (/Web-done).
webstat
This file is for visual statistics.
webstat-ssl
This file is for analysis SSL statistics.
ftpstat
This file is for analysis FTP statistics.
anon_ftpstat
This file is for analysis Anonymous FTP statistics
web_users
In this directory all web users have their own sub-directories.
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| Support
System
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(PTY) LTD Reg.No
2004/011446/07